Validation, Calibration, and Maintenance Services:
Your skilled partner for support
The specially trained cGXP Testo service team will accompany you throughout every step of the validation, calibration, and maintenance processes. Here at Testo we are customer oriented in a systematic approach- from planning, documentation, system qualification and validation as well as providing service and support to customize and focus on your needs and requirements.
Together with you, we will define a custom-tailored service concept during all project phases. You can rely on us during the entire system life cycle as we will take care of your system maintenance, calibration, and validation.
| |
Basic Care |
Premium Care |
Peace of Mind |
| Project management |
✔ |
✔ |
✔ |
| Installation and commissioning |
✔ |
✔ |
✔ |
| Site Acceptance Test |
✔ |
✔ |
✔ |
| Operator training |
✔ |
✔ |
✔ |
| Hotline* |
8/5* |
8/5* |
8/5* |
| Software update** including operator training if required |
✔ |
✔ |
✔ |
| Calibration |
|
✔ |
✔ |
| Thermal mapping |
|
✔ |
✔ |
| Hardware and software validation services |
|
✔ |
✔ |
| Recalibration |
|
|
✔ |
| Revalidation services |
|
|
✔ |
| Periodic mapping |
|
|
✔ |
| Exchange instruments |
|
|
✔ |
| Base Backup, SQL database*** |
|
|
✔ |
*Optional service level agreements (SLA) on request
**Update refers to testo Saveris PC software application, related modules, tools, component firmware and services. The changes over the respective last version are documented in the changelog.
***Special maintenance measures in the framework of a planned maintenance window: Backup and restore support for Base and SQL database, disaster recovery, exchange of individual components, avoidance of data gaps.
Testo Services US - your partner for calibration, qualification and validation
Testo Services US specializes in measuring technology services such as calibration, qualification, and validation. Testo is one of the leading global manufacturers of measuring technology. Testo US customers can and will benefit from our expertise in the Pharmaceutical and Life Science industries.
