Services: A competent partner worldwide.
Our special GxP-trained service team accompanies you in all process steps in a customer-oriented and systematic way – from planning, documentation, system qualification and software validation, right up to service and support. Your needs are always in focus.
Together with you, we define a tailored service concept in all project phases. You can rely on us during operation, too. We take care of your system and its maintenance, calibration and validation.
You can select from three tailor-made packages:
| |
Basic Care |
Premium Care |
Peace of Mind |
| Project management |
✔ |
✔ |
✔ |
| Installation and commissioning |
✔ |
✔ |
✔ |
| Site Acceptance Test |
✔ |
✔ |
✔ |
| Operator training |
✔ |
✔ |
✔ |
| Hotline* |
8/5* |
8/5* |
8/5* |
| Software update** including operator training if required |
✔ |
✔ |
✔ |
| Calibration |
|
✔ |
✔ |
| Thermal mapping |
|
✔ |
✔ |
| Hardware and software validation services |
|
✔ |
✔ |
| Recalibration |
|
|
✔ |
| Revalidation services |
|
|
✔ |
| Periodic mapping |
|
|
✔ |
| Exchange instruments |
|
|
✔ |
| Base Backup, SQL database*** |
|
|
✔ |
*Optional service level agreements (SLA) on request
**Update refers to testo Saveris PC software application, related modules, tools, component firmware and services. The changes over the respective last version are documented in the changelog.
***Special maintenance measures in the framework of a planned maintenance window: Backup and restore support for Base and SQL database, disaster recovery, exchange of individual components, avoidance of data gaps.
